Skyroam Solis Rental FAQs

    Skyroam Solis Rental FAQs

    Introducing Skyroam Solis 4G LTE + PowerBank Rentals (US Customers Only)

    As of 10/17/2017, US customers can rent the Skyroam Solis 4G-LTE Hotspot (Skyroam website only). Below are some common questions about renting Skyroam Solis. 

    When will I receive my Skyroam Solis 4G/LTE + PowerBank Rental Order? 

    After placing your rental order for a Skyroam Solis with from skyroam.com, your device will ship out 1-2 business days prior to your rental start date if not sooner.  All you have to do is select the option to upgrade to 4G (option will only be visible if your delivery and return mailing address is US-based).  The Skyroam Solis does has built-in power bank, so you do not have to reserve any additional charging equipment.

    How long does it take to ship the device? 

    We will select the shipping option that will work best to get you the item on time.  Skyroam Solis 4G-LTE rental shipping requires a US location at this time, although we can ship globally if you rent the legacy Skyroam Global Hotspot.  

    By default, we will strive to get your rental device to you at least 1-2 business days prior to your rental start date selected on your order. For rushed orders that start within a few business days, we will cancel the order no questions asked and refund it in our end if we cannot get the order to you on time due to the start date being too soon. 

    Can you ship to PO boxes , military addresses or hotel rooms? 

    It is generally preferred that you use a residential address (non-PO, non-military) when placing rental device orders.  If we find we cannot deliver to an address, we will notify you and try to arrange another shipping address before cancelling/refunding the order.

    Do you offer insurance against damage or loss? 

    We do sell insurance.  Details are available on our terms and conditions page. Although insurance does cover basic damage, it does not cover loss. If you lose the device, you will be charged the retail price of the Skyroam Solis hotspot, $149.99.

    How do I set up the device after I receive it?

    No set up is necessary aside from connecting to your Solis WiFi (SSID and password are on the sticker on the bottom of the device).  Your device will start broadcasting WiFI automatically on your rental start date and will stop at the end of your rental order period.  You do not have to register or activate the device in order to use it.

    What if I need to request an extension during my trip?

    You can request to extend your Solis rental by contacting support@skyroam.com. Please be sure to include your order # and email.  We will email you an invoice to extend the order, which can be paid online via credit card or PayPal.

    What is included in my Skyroam Solis rental order? 

    Because the Skyroam Solis already has a built-in power bank, there is no need to reserve an additional power bank. 

    Your Skyroam Solis will come pre-bundled with: 

    • 1 Skyroam Solis Travel case
    • 1 USB-C power cable and power bank adapter 
    • 2 rechargeable batteries (will already be inside the device)
    • 1 pre-paid return label 

    Why can't I select a pick-up or vending location for Skyroam Solis rental order? 

    Skyroam Solis is our newest, fastest Skyroam hotspot with 4G-LTE speeds, a 16 hour battery life and an on-board power bank. For the Skyroam Solis rentals, the only rental option is delivery and return via US mail to a US shipping address with USA as the return country.  This may change in the near future. 

    For now, if you need to pick up your hotspot at a rental pick-up or drop-off location, please know this is only available for our Skyroam Global Hotspot device and not the 4G-LTE Solis device.

    Where is my rental order?

    If you have any questions about the status of your rental order, you can email us at support@skyroam.com.  Please be sure to include your order #.

    What if I lose the device or return label?

    If you have lost your return label, please email support@skyroam.com and include your full order#.  The lost device fee is $149.99.

    How do I return the rental Solis rental device at the end of my trip? 

    Please use the pre-paid return label included inside the Skyroam Solis rental travel case to return your Skyroam Solis device at the end of your rental period.  After 14 calendar days, if you have not returned the Skyroam Solis using the pre-paid return label, you will be charged the full retail price $149.99 on top of any rental days and will be able to keep the device. 

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