GoData FAQ

    GoData FAQ

    Note: The Skyroam GoData Subscription is only available on the account portal at a.skyroam.com at this time.

    Coming soon to the Solis App!

     

    What is the Skyroam GoData Per GB Subscription?

    The Skyroam GoData subscription provides 1GB of always 100% full speed 4G LTE global data to use for *$9/8€/£7 each month (or equivalent in local currency). Buy more data anytime for only $9/8€/£7 each month.

     

    What is the goal for Skyroam GoData?

    Our goal is to provide full unlimited high-speed internet access where available to our entire community of users. Use as much super fast data as you like, for any service whether simple browsing or high-bandwidth video streaming.

     

    How does the subscription each period work?

    Your Skyroam GoData subscription service will automatically renew every 30 days. The subscription begins on the date that you subscribe. There are no contracts, you can cancel anytime.

     

    What happens to my data if I don’t use it up in the 30-day period?

    Your data balance resets when 30-day period ends, there is no data roll over to the next month. You will begin each new period with 1GB data.

     

    Will my data be slowed or speed reduced at any point?

    Always get unlimited full speed 4G LTE data where available for every mobile data use, including streaming services, there are no limitations.

     

    How do I buy more than 1GB of data each period?

    Buy more global data anytime for only $9/8€/£7 per GB. Click “GoData” in the account portal and select the number of GBs you want through the end of the period. Use the Auto-Reload feature to automatically load more data to your plan, for uninterrupted data availability within the subscription cycle.

     

    How can I manage my GoData balance?

    All balance information including how many GB’s you have remaining can be located on the “Buy” page of the account portal. You may also buy additional data and setup Auto-Reload on the “Buy" page.

    What about my daypasses?

    While you are subscribed, you will not be able to use or buy daypasses. However, daypasses remain on your account for use if you decide to unsubscribe from the GoData Subscription. If you would like to apply for credit for your existing daypasses, please contact our Customer Support Team.

     

    What can I do to save data?

    We strongly recommend disabling apps and features that consume data in the background, including cloud syncing, large system updates, auto-backups, auto-app updates, and avoid extended use of video streaming, gaming and other online activities that consume large amounts of data.

     

    Will the Skyroam GoData Subscription work on the original Skyroam Global Hotspot?

    No, the Skyroam GoData Subscription is only available for Skyroam Solis owners. The plan is not available for rentals.

     


    How does the special launch promotion work for Skyroam GoData + Skyroam Solis?

    Buy 1 year of the Skyroam GoData subscription upfront and save 40% on Skyroam Solis on global WiFi hotspot and power bank. Available at www.skyroam.com/godata

     

    • *For new customers only*. Only available through skyroam.com. Partners and business customers can get the offer, but only through skyroam.com.
    • When you purchase this special offer, you’ll automatically be enrolled with 12 months of subscription service upon registration of your Skyroam Solis.
    • Bundle promotion ends on Sept. 30, 2018. Promotion available in USD, EUR and GBP:
    • Pricing in US dollars:
    • Buy 1 year of Skyroam GoData (12 months x $9) and get Skyroam Solis at 40% off ($149.99 $89.99​) for a total price of $199.

     

      • Pricing in Euros includes VAT:
        • Buy 1 year of Skyroam GoData (12 months x 8€) and get Skyroam Solis at 40% off for a total price of 185€.
      • Pricing in Great Britain Pounds includes VAT:
        • Buy 1 year of Skyroam GoData (12 months x £7) and get Skyroam Solis at 40% off for a total price of £165.











    Please find below data usage examples so you can guide your usages:

    Approximate Data Usage Examples

    (Actual file size vary)

    Activity Type

    Approx. Size

    Email (1 text page without attachments)      

    10 KB

    Word Document

    (5 text pages)

    70 KB

    Typical Web Page Lookup

    400 KB1

    Digital Photo

    (low resolution)

    500 KB

    PowerPoint Presentation

    (20 pages text & light graphics)

    3 MB

    Digital Photo

    (high reolution 10 MP jpeg)

    5 MB

    Song

    (3 1/2 minute MPEG-4)

    70 KB

    Software Updates

    (Windows OS)

    200-500 MB

     

    3G

    4GLTE

    Online Games

    5 MB/hour

    5 MB/hour

    Voice Call (VOIP)2

    20 MB/hour

    45 MB/hour

    Audio Streaming

    (online radio and music)

    60 MB/hour

    60 MB/hour

    Voice Call with Video (VOIP)2

    75  MB/hour

    260 MB/hour

    Voice Streaming

    (TV shows, movies - stad. def)2

    260 MB/hour

    650 MB/hour

    4G Video Streaming

    (TV shows , movies - high def. 720 p)

     

    2 GB/hour

     

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