Are you stuck loading at the status page?
If you are stuck on steps 1-4: Please call or email customer support for further assistance.
If you are stuck on steps 5-6: It looks like your hotspot doesn’t have a clear connection with the local tower. Please try:
- Physically move around or change your location.
- Power off your hotspot and wait for 10 minutes.
- If nothing improves, please call or email customer support
If you are having trouble, we are by your side 24/7. Please send us an email at firstname.lastname@example.org, or give us a call at +1-855-759-7626.