Why can’t I connect if I am in a country that is covered?

    Why can’t I connect if I am in a country that is covered?

    There are a variety of factors that affect a connection or signal such as your location, surroundings, building infrastructure, and whether or not if there are any cellular towers in proximity. 

    Here are few things you can try if your coverage is affected: 

    • Power off your Skyroam Solis X and wait for 10 minutes.
    • Go to a location with good cellular signal:
      • By the windows
      • Higher floors
      • Outside
    • You can visit OpenSignal.com to see your location’s cellular strength.

     

    If you are having trouble, we are by your side 24/7. Please send us an email at support@skyroam.com, or give us a call at +1-855-759-7626.

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